MSPA Asia/Pacific On-Line Certification Level 1 (EN)Welcome to the Mystery Shopping Provider's Association (MSPA Asia/Pacific) Online Certification Course and Test.
This certification for mystery shoppers is new to Asia Pacific, though something very similar has been running in Europe and the United States for some years.
This certification will be widely promoted to mystery shopping companies and it should make it easier for qualified mystery shoppers to get work depending on their personal details, availability, the detailed arrangements between the mystery shoppers and the mystery shopping agency, and the mystery shopping projects in your area.
This certification test is the basic qualification MSPA Asia/Pacific currently provides for carrying out mystery shopping in Asia/Pacific. It covers all of the key criteria for understanding mystery shopping and how you can be involved in the industry.
The certification test is in 5 modules or sections. Each module consists of: Introduction text Followed by a test of questions Each module contains a number of questions on a database and the questions selected for your specific test are selected randomly by the system. So if you do take the test more than once or your friend takes the test, you may well find that some of the questions are different.
You will need to score 80% to pass the test. In additional, you can not have a score lower than 50% in any of the modules. You may quit the test at anytime and then follow the instructions in the e-mail you received to log back in. When you login, you will be brought back to the beginning of the section you left off on.
Please note that until you click "save & Exit" on a module page your answers to that section are not saved. Once you have clicked through "Start", you will NOT be able to return to it. Please read all material before continuing on to the questions. 726 trainees registered on this certification0 endorsments required to applyDocuments- Module 1 - Code of Ethics, the MSPA Code of Professional Standards and Ethics Agreement (download)
- Module 2 - About Mystery Shopping (download)
- Module 3 - Acceptance and preparation for the visit (download)
- Module 4 - The Mystery Shopping Visit (download)
- Module 5 - Reporting your Mystery Shopping Results (download)
Modules| Introduction to the MSPA and its Guidelines and “The Code of Ethics” | 5 | | Acceptance and preparation for the visit | 5 | | About Mystery Shopping | 5 | | The visit | 5 | | Reporting – Answering questions on the mystery shop questionnaire | 5 | | Reporting – Making comments on the mystery shop questionnaire | 5 |
|
